Refund policy
RETURN AND REFUND POLICY
Last Updated: January 26, 2014
At Mass Discount Center, we want our customers to shop with confidence. This Return and Refund Policy explains the conditions and procedures for eligible returns and refunds.
RETURN WINDOW
Eligible products may be returned within 90 days of delivery.
RETURN ELIGIBILITY
To qualify for a return, the item should generally:
• Be returned within 90 days of delivery
• Be in substantially the same condition in which it was received
• Include original accessories, parts, manuals, and packaging when reasonably available
• Include proof of purchase or order information
Items that have been intentionally damaged, materially altered, misused, or returned fraudulently may not qualify for a return.
FREE RETURNS
Eligible approved returns are provided at no return shipping cost to the customer.
Please contact us before returning an item so that we can provide the appropriate return instructions.
Do not send merchandise back without first receiving return instructions.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive a product that is damaged, defective, or different from what you ordered, please contact us promptly.
We may request photographs or other reasonable information to help verify the issue.
For approved claims, we may provide a replacement, refund, return authorization, or another appropriate resolution.
REFUNDS
Once an approved return is received and inspected, we will notify you regarding the refund.
Approved refunds will be issued to the original payment method.
The amount of time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return where restricted for health, hygiene, safety, customization, legal, or other legitimate reasons.
Any specific return restriction that applies to a product will be disclosed where appropriate.
WARRANTY
Certain products may also be covered by an applicable manufacturer warranty. Warranty coverage may be subject to the manufacturer's terms and conditions.
CONTACT
Mass Discount Center
45 Palm Ave
Hercules, CA 94547
United States
Email: contact@massdiscountcenter.com