FAQ

Last Updated: January 26, 2024

DO YOU OFFER FREE SHIPPING?

Yes. Standard shipping is free on eligible orders within the United States unless otherwise stated during checkout.

HOW LONG DOES ORDER PROCESSING TAKE?

Orders are generally processed within 1 business day.

HOW LONG DOES SHIPPING TAKE?

Estimated transit time is approximately 5 to 7 business days after processing.

Estimated total delivery time is generally around 6 to 8 business days.

HOW CAN I TRACK MY ORDER?

When tracking information is available, it will be provided after your order has shipped.

Please allow up to 24 hours for the carrier's tracking system to display updates.

WHAT IS YOUR RETURN PERIOD?

Eligible products may be returned within 90 days of delivery.

ARE RETURNS FREE?

Eligible approved returns are provided at no return shipping cost to the customer.

WHAT IF MY ORDER ARRIVES DAMAGED OR INCORRECT?

Please contact us promptly with your order information and clear photographs of the product and packaging when appropriate.

DO PRODUCTS INCLUDE A WARRANTY?

Certain products may be covered by an applicable manufacturer warranty.

CAN I CANCEL MY ORDER?

You may request cancellation before the order has shipped.

Once an order has shipped, you should follow our Return and Refund Policy.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept the payment methods displayed during checkout.

WHERE IS MASS DISCOUNT CENTER LOCATED?

Mass Discount Center
45 Palm Ave
Hercules, CA 94547
United States

HOW CAN I CONTACT YOU?

Email: contact@massdiscountcenter.com